Terms of Service

1. About SOLV.

SOLV. is a digital agency providing services that may include:

• Digital marketing strategy;
• Brand strategy and positioning;
• Advertising campaign planning and management;
• Logo and visual identity design;
• Website design and development;
• UX and UI design;
• Creative asset development;
• Data analytics;
• Media planning;
• Marketing consulting;
• Other related creative, strategic, and digital services.

Information presented on the Website is provided for general informational and promotional purposes.

The availability, scope, timing, and price of any service will be determined separately for each project.

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2. Website Use

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website in violation of any applicable law or regulation;
• Attempt to gain unauthorised access to the Website, its servers, systems, or connected networks;
• Interfere with the operation, performance, or security of the Website;
• Introduce viruses, malware, malicious code, or other harmful technologies;
• Scrape, crawl, copy, extract, or collect Website content through automated means without our written permission;
• Circumvent security, access-control, or technical measures;
• Impersonate another person or organisation;
• Submit false, misleading, fraudulent, or unlawful information;
• Use the Website to distribute unsolicited advertising or spam;
• Reproduce or exploit Website content for commercial purposes without permission;
• Use our name, trademarks, portfolio, or materials in a way that suggests an unauthorised relationship with SOLV.

We may restrict or block access to the Website where we reasonably believe these Terms have been violated.

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3. Project Requests and Contact Forms

The Website allows you to contact us, submit a project request, provide estimated budget information, and describe the services you are interested in.

Submitting a form or contacting SOLV.:

• Does not create a client relationship;
• Does not create a binding service agreement;
• Does not oblige SOLV. to accept the proposed project;
• Does not guarantee availability, pricing, timing, or delivery;
• Does not constitute acceptance of an offer by SOLV.

A binding project relationship will arise only after the relevant parties agree to written commercial terms, which may be documented in a proposal, estimate, service agreement, statement of work, purchase order, email confirmation, or another written document accepted by both parties.

We may accept or decline any enquiry or project request at our discretion, subject to applicable law.

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4. Information You Submit

You are responsible for ensuring that information submitted through the Website is accurate, lawful, and does not infringe the rights of any third party.

You confirm that you have the necessary rights and permissions to provide any:

• Text;
• Business information;
• Brand materials;
• Images;
• Documents;
• Project briefs;
• Personal information;
• Other content submitted to SOLV.

You should not send confidential, commercially sensitive, or proprietary information through the Website unless appropriate confidentiality arrangements are already in place.

Submitting information through a Website form does not, by itself, create a confidentiality obligation beyond those imposed by applicable law and our Privacy Policy.

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5. Services and Separate Agreements

These Terms govern use of the Website. They do not replace the specific agreement applicable to a paid client project.

Client services may be governed by separate documents dealing with matters such as:

• Scope of work;
• Deliverables;
• Project stages;
• Timelines;
• Client responsibilities;
• Fees and payment terms;
• Revision limits;
• Acceptance procedures;
• Intellectual property ownership;
• Third-party costs;
• Confidentiality;
• Cancellation and termination;
• Liability;
• Portfolio and publicity rights.

Where there is a conflict between these Terms and a signed client agreement, the signed client agreement will take priority in relation to the relevant project.

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6. Estimates and Website Information

Any budgets, prices, timelines, results, statistics, or service descriptions shown on the Website are indicative unless expressly stated otherwise.

A final quotation may depend on factors including:

• Project scope;
• Technical complexity;
• Required deliverables;
• Number of markets or languages;
• Client materials and internal processes;
• Third-party services;
• Deadlines;
• Revision requirements;
• Advertising or media budgets.

We may update, change, remove, or discontinue Website content or service descriptions without prior notice.

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7. No Guaranteed Results

SOLV. may use professional knowledge, research, data, strategy, design, and marketing practices to support client objectives. However, business, advertising, and digital performance may be affected by circumstances outside our control.

Unless expressly guaranteed in a separate written agreement, we do not guarantee:

• A particular number of sales, enquiries, leads, users, or conversions;
• Specific advertising results;
• Search engine rankings;
• Revenue growth;
• Investment returns;
• Platform approval;
• Continuous Website traffic;
• Specific commercial outcomes;
• Uninterrupted operation of third-party services.

Case studies, portfolio examples, testimonials, and past performance do not guarantee that another project will achieve the same results.

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8. Intellectual Property

Unless otherwise stated, the Website and its contents are owned by or licensed to SOLV.

Protected materials may include:

• The SOLV. name and logo;
• Website design and layout;
• Text and copy;
• Graphics and illustrations;
• Images and videos;
• Animations;
• Case studies;
• Presentations;
• Concepts;
• Icons;
• Code;
• Interface elements;
• Downloadable materials;
• Other creative or technical content.

These materials may be protected by copyright, trademark, design, database, and other intellectual property laws.

You may access and view the Website for personal or internal business evaluation purposes.

You may not, without our prior written permission:

• Copy or reproduce substantial parts of the Website;
• Modify or create derivative works from Website content;
• Publish, distribute, sell, sublicense, or commercially exploit Website materials;
• Remove copyright, trademark, or ownership notices;
• Present our work as your own;
• Use SOLV. branding in advertising, domains, company names, or social media profiles;
• Use Website content to train, develop, or improve an artificial intelligence model or automated content-generation system.

Permission requests may be sent to hello@solv.team.

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9. Client and Third-Party Materials

The Website may display names, logos, trademarks, screenshots, projects, testimonials, and other materials associated with clients or third parties.

Such materials remain the property of their respective owners.

Their appearance on the Website does not necessarily mean that:

• A current commercial relationship exists;
• The client or third party endorses every SOLV. service;
• SOLV. owns the displayed trademark;
• SOLV. is affiliated with the relevant organisation beyond the stated project relationship.

You may not extract or reuse client logos, project materials, or third-party trademarks from the Website without permission from the relevant rights holder.

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10. Portfolio and Case Studies

Portfolio materials and case studies are intended to demonstrate the nature of our experience and capabilities.

Certain materials may be:

• Edited for clarity or presentation;
• Summarised;
• Translated;
• Cropped or reformatted;
• Presented using mock-ups;
• Based on information available at the time of publication;
• Subject to confidentiality or client-approval limitations.

Project results may differ depending on the relevant market, timing, budget, audience, platform, implementation, and other circumstances.

If you believe that content relating to you or your organisation has been displayed incorrectly or without appropriate authorisation, contact us at hello@solv.team.

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11. User Feedback and Suggestions

You may voluntarily provide feedback, comments, suggestions, or ideas relating to the Website or our services.

Unless otherwise agreed in writing, you grant SOLV. permission to use and consider such feedback without restriction or compensation, provided that we do not publicly identify you without an appropriate legal basis or permission.

This clause does not transfer ownership of confidential client materials or intellectual property submitted as part of an agreed project.

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12. Third-Party Websites and Services

The Website may contain links to third-party websites, social media pages, platforms, tools, or services.

Third-party services are independently operated and may have their own:

• Terms of service;
• Privacy policies;
• Cookie practices;
• Security measures;
• Fees;
• Availability conditions.

SOLV. does not control and is not responsible for third-party content, policies, security, availability, or conduct.

A link does not necessarily constitute endorsement, partnership, or approval.

You access third-party services at your own discretion and should review their applicable terms.

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13. Website Availability

We aim to keep the Website accessible and functioning properly, but we do not guarantee uninterrupted or error-free availability.

The Website may be temporarily unavailable because of:

• Maintenance;
• Technical problems;
• Hosting issues;
• Software updates;
• Cybersecurity incidents;
• Network interruptions;
• Third-party service failures;
• Events outside our reasonable control.

We may modify, suspend, replace, or discontinue all or part of the Website at any time.

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14. Disclaimer

The Website and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, SOLV. does not make warranties or representations regarding:

• The completeness or accuracy of Website content;
• The suitability of information for a specific business purpose;
• Continuous or secure access;
• The absence of errors, viruses, or harmful components;
• The outcome of relying on Website information;
• The availability of any particular service.

Website content does not constitute legal, tax, accounting, investment, or financial advice.

You should obtain relevant professional advice before making decisions requiring specialist guidance.

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15. Limitation of Liability

To the fullest extent permitted by applicable law, SOLV. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss arising from use of or inability to use the Website.

This may include loss of:

• Profits;
• Revenue;
• Business opportunities;
• Data;
• Reputation;
• Anticipated savings;
• Commercial advantage.

Where liability cannot lawfully be excluded, SOLV.’s total liability arising exclusively from your use of the Website will be limited to [EUR/GBP/CHF amount] or the minimum amount permitted by applicable law.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

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16. Indemnity

To the extent permitted by law, you agree to compensate SOLV. for reasonable losses, liabilities, damages, and expenses arising from:

• Your unlawful use of the Website;
• Your material violation of these Terms;
• Content you submit without the necessary rights or permissions;
• Your infringement of another person’s intellectual property or other legal rights.

This clause does not apply where the relevant loss was caused by SOLV.’s own unlawful conduct.

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17. Privacy

Personal information collected through the Website is processed in accordance with our Privacy Policy.

The Privacy Policy explains the categories of information we collect, why we use it, who it may be shared with, how long it may be retained, and the privacy rights available to users.

By submitting personal information, you acknowledge that it will be handled as described in the Privacy Policy.

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18. Electronic Communications

When you contact us through the Website or by email, you agree that we may communicate with you electronically in relation to your enquiry.

Electronic communications may include:

• Confirmation of your submission;
• Questions about your request;
• Proposals or estimates;
• Project-related correspondence;
• Administrative notices;
• Legally required notices, where electronic delivery is permitted.

You are responsible for providing an accurate and active email address.

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19. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or override any consumer rights that cannot lawfully be waived.

Where you use the Website or purchase services as a consumer, mandatory consumer-protection rules applicable in your country may continue to apply.

EU consumer rules include information and contractual protections for qualifying agreements concluded between businesses and consumers. (European Commission)

Most SOLV. projects are expected to be individually negotiated professional services. Any cancellation, withdrawal, or refund rights applicable to a specific engagement should also be addressed in the relevant proposal or service agreement.

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20. Suspension and Termination

We may suspend or terminate your access to the Website where:

• You materially violate these Terms;
• Your use creates a security or legal risk;
• Your conduct may harm SOLV., its clients, users, or third parties;
• We are required to do so by law or a competent authority.

Clauses intended by their nature to survive termination will remain effective, including provisions relating to intellectual property, disclaimers, liability, and governing law.

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21. Changes to These Terms

We may update these Terms to reflect changes in:

• The Website;
• Our services;
• Our business practices;
• Applicable laws;
• Technical or security requirements.

The current version will be published on this page with a revised “Last updated” date.

Your continued use of the Website after updated Terms become effective means that the updated Terms will apply to your subsequent use.

Changes to an existing paid client project will be governed by the applicable project agreement and will not be made solely by updating this Website page.

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22. Governing Law and Jurisdiction

These Terms and any dispute arising from use of the Website will be governed by the laws of [Country and, where applicable, state or canton], excluding its conflict-of-law rules.

Subject to mandatory consumer rights, the courts located in [City and country] will have exclusive jurisdiction over such disputes.

Nothing in this clause prevents SOLV. from seeking urgent or protective relief in another competent jurisdiction where necessary to protect its intellectual property, confidential information, systems, or legal rights.

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23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

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24. No Waiver

A failure or delay by SOLV. in exercising a right under these Terms does not constitute a waiver of that right.

Any waiver must be made expressly and in writing.

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25. Entire Agreement

These Terms and the Privacy Policy constitute the agreement between you and SOLV. concerning use of the Website.

They do not replace any separate contract governing a client project, employment relationship, contractor engagement, partnership, or other commercial arrangement.

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26. Contact Us

Questions about these Terms may be sent to:
Email: hello@solv.team
Website: www.solv.team