Privacy Policy

1. Information We Collect

We may collect the following categories of personal information.

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Information you provide directly

When you submit a contact form, request a proposal, contact us by email, or communicate with our team, we may collect:

• Your name;
• Email address;
• Company or organisation name;
• Job title or professional role;
• The services you are interested in;
• Estimated project budget;
• Project requirements, comments, and other information included in your message;
• Information exchanged during calls, meetings, or subsequent correspondence;
• Any files or materials you voluntarily provide to us.

Please avoid submitting sensitive personal information unless it is necessary for your request and we have specifically asked you to provide it.

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Information collected automatically

When you use the Website, certain technical information may be collected automatically, including:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Language and approximate location;
• Referring website or source;
• Pages viewed and actions taken on the Website;
• Date, time, and duration of visits;
• Cookie identifiers and similar technical information;
• Information relating to Website performance, security, and errors.

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

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Information obtained from other sources

We may receive information about you from:

• Publicly available business sources;
• Professional networking platforms and social media;
• Business partners or referrals;
• Analytics, advertising, or lead-generation providers;
• Your employer or organisation where you contact us on its behalf.

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2. How We Use Your Information

We may use personal information to:

• Respond to enquiries and contact requests;
• Review project requirements and determine whether we can provide relevant services;
• Prepare proposals, estimates, presentations, and contracts;
• Communicate with prospective and existing clients;
• Deliver design, marketing, strategy, development, and related services;
• Manage projects and business relationships;
• Process payments and maintain business records;
• Improve the Website, services, and user experience;
• Understand how visitors find and use the Website;
• Measure the effectiveness of our marketing activities;
• Send relevant business updates or marketing communications where permitted;
• Protect the security and integrity of the Website;
• Prevent fraud, misuse, and other unlawful activity;
• Establish, exercise, or defend legal claims;
• Comply with legal, accounting, regulatory, and contractual obligations.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice.

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3. Legal Bases for Processing

Where the GDPR, UK GDPR, Swiss Federal Act on Data Protection, or similar legislation applies, we process personal information under one or more of the following legal bases:

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Steps before entering into a contract

We may process your information when you ask us to prepare a proposal, discuss a potential project, or take other steps before entering into a service agreement.

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Performance of a contract

We may process personal information where it is necessary to provide services, manage a project, communicate with a client, or fulfil our contractual obligations.

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Legitimate interests

We may process information where necessary for our legitimate business interests, including:

• Responding to business enquiries;
• Developing and improving our services;
• Managing client and professional relationships;
• Promoting our services to relevant business contacts;
• Analysing Website performance;
• Maintaining Website and information security;
• Protecting our legal and commercial interests.

We consider whether these interests are balanced against your privacy rights before relying on this legal basis.

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Consent

We may rely on your consent for certain marketing communications, non-essential cookies, or other processing activities where consent is required.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

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Legal obligations

We may process or retain information where required to comply with applicable laws, court orders, tax requirements, accounting rules, or regulatory obligations.

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4. Cookies and Similar Technologies

The Website may use cookies and similar technologies to function correctly, remember user preferences, understand Website usage, maintain security, and measure marketing performance.

Cookies may include:

• Essential cookies, required for the Website and forms to operate;
• Preference cookies, used to remember selected settings;
• Analytics cookies, used to understand Website traffic and visitor behaviour;
• Marketing cookies, used to measure campaigns or deliver more relevant advertising.

Where required by applicable law, non-essential cookies will only be activated after you provide consent.

You can manage cookies through the Website’s cookie settings, where available, or through your browser settings. Blocking certain cookies may affect how parts of the Website function.

Third-party services may set their own cookies and process information according to their respective privacy policies.

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5. Marketing Communications

We may send you information about SOLV. services when:

• You have requested such information;
• You have provided your consent;
• You are an existing client and the communication relates to similar services; or
• We have another lawful basis to contact you.

You can unsubscribe at any time by:

• Using the unsubscribe link included in the communication; or
• Contacting us at hello@solv.team.

Even after opting out of marketing, you may still receive necessary administrative, contractual, or service-related communications.

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6. How We Share Information

We may disclose personal information to carefully selected third parties where necessary for the purposes described in this Privacy Policy, including:

• Website hosting and development providers;
• Cloud storage and collaboration platforms;
• Email and communication providers;
• Customer relationship management systems;
• Analytics and performance measurement providers;
• Advertising and marketing service providers;
• Payment, accounting, and invoicing providers;
• Contractors, consultants, and project partners;
• Legal, financial, tax, and professional advisers;
• Government authorities, regulators, courts, or law enforcement agencies where legally required.

These parties may process personal information only for specified purposes and, where applicable, under contractual confidentiality and data protection obligations.

We may also disclose information as part of a merger, acquisition, restructuring, investment, financing, sale of assets, or similar business transaction. Where required, we will take reasonable steps to notify affected individuals.

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7. Sale and Sharing of Personal Information

SOLV. does not sell personal information in exchange for money.

Certain analytics or advertising technologies may, depending on the applicable law and how they are configured, be considered a “sale”, “sharing”, or disclosure of personal information for targeted advertising purposes.

Where these laws apply, you may have the right to opt out of such processing by using the Website’s cookie preferences or contacting us at hello@solv.team.

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8. International Data Transfers

SOLV. works internationally, and our service providers, team members, contractors, or business partners may be located in different countries.

As a result, personal information may be processed outside the country in which you live, including in countries that may not provide the same level of legal protection for personal information.

Where required, we use appropriate safeguards for international transfers, such as:

• Adequacy decisions issued by relevant authorities;
• Standard contractual clauses;
• Data processing agreements;
• Contractual and organisational security measures;
• Other legally recognised transfer mechanisms.

You may contact us for more information about the safeguards used for relevant international transfers.

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9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Generally:

• Information submitted through an enquiry form may be retained for up to 24 months after our last meaningful interaction;
• Client and project information may be retained throughout the business relationship and afterwards for the period necessary to manage contractual, tax, accounting, and legal obligations;
• Marketing information may be retained until you unsubscribe, withdraw consent, or object to processing;
• Technical and analytics information is retained according to the settings of the relevant service provider;
• Information relevant to legal claims may be retained until the applicable limitation period expires.

We may delete or anonymise information earlier when it is no longer required.

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10. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Improper use;
• Alteration;
• Disclosure;
• Destruction.

These measures may include access controls, password protection, encrypted connections, secure hosting, backups, employee and contractor confidentiality requirements, and restricted access to information.

However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

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11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information;
• Obtain a copy of your personal information;
• Correct inaccurate or incomplete information;
• Request deletion of your information;
• Restrict certain processing activities;
• Object to processing based on legitimate interests;
• Object to direct marketing;
• Request data portability;
• Withdraw previously provided consent;
• Opt out of certain targeted advertising, sale, or sharing activities;
• Lodge a complaint with a competent data protection authority;
• Receive equal treatment when exercising your privacy rights.

Some rights may be subject to legal conditions, exceptions, or verification requirements.

To exercise a privacy right, contact us at:

hello@solv.team

Please include “Privacy Request” in the subject line and describe your request clearly. We may ask for additional information to verify your identity and protect your information from unauthorised access.

We will respond within the period required by applicable law.

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12. Complaints

You may contact us first if you have concerns about how we process personal information. We will review your concern and try to resolve it.

Where applicable, you also have the right to complain to the data protection authority in the country where you live, work, or believe a violation occurred.

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13. Third-Party Websites

The Website may contain links to third-party websites, social networks, platforms, or services.

SOLV. does not control the privacy practices, security, or content of these third parties. This Privacy Policy does not apply to information processed independently by third-party services.

We recommend reviewing the privacy policy of each external website or service before providing personal information.

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14. Children’s Privacy

The Website and our professional services are not directed to children.

We do not knowingly collect personal information from children under the age of 16 through the Website. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and delete it where required.

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15. Automated Decision-Making

We do not use information collected through the Website to make decisions that produce legal or similarly significant effects solely through automated processing.

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16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our Website or services;
• The technologies and providers we use;
• Our business practices;
• Applicable legal or regulatory requirements.

The updated version will be published on this page with a revised “Last updated” date.

Where changes materially affect how we use personal information, we may provide additional notice where appropriate.

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17. Contact Us

For questions about this Privacy Policy or the processing of your personal information, contact:
Email: hello@solv.team
Website: www.solv.team